Ace67 FAQ — Frequently Asked Questions for Malaysia's Gaming Platform

Deposit limits at ace67 are as follows:

• Minimum deposit: RM 10 only — perfect for new players who want to try the platform
• Maximum deposit: RM 50,000 per transaction (may vary depending on payment method)

These limits may be updated from time to time. VIP players are eligible for higher deposit limits upon request via customer support.

Deposit processing time depends on the method used:

• Bank transfer / FPX: Instant to 5 minutes
• Digital wallet: Instant
• Debit / credit card: 5 to 15 minutes

If your deposit has not been credited within the expected timeframe, please keep your transaction proof and contact our customer support via live chat with your transfer details for manual processing.

ace67 does not charge any processing fees for deposits. The full amount you transfer will be credited to your account. However, some banks or digital wallet providers may impose a small fee on their end, which is beyond ace67's control. We recommend checking your bank or payment provider's terms before making a transaction.

Withdrawal processing times are as follows:

• Standard withdrawal: 1 to 3 hours during business hours
• Weekend / public holiday withdrawal: up to 12 hours
• VIP players: priority processed within 30 minutes

Once approved by ace67, the credit time to your bank account depends on each bank's system — typically instant to within 1 hour.

Withdrawal limits at ace67 are:

• Minimum withdrawal: RM 30 per transaction
• Maximum withdrawal: RM 30,000 per day for standard accounts
• VIP Account: higher withdrawal limits upon request

Withdrawals exceeding the daily limit must be made in multiple transactions, or contact support for special arrangements on large amounts.

Withdrawals may be rejected or delayed for the following reasons:

• KYC verification incomplete or documents are missing
• Bonus wagering requirement (rollover) has not been fully met
• Bank account name does not match the ace67 registered name
• Incorrect bank account details entered
• Account requires additional security review

If your withdrawal is delayed, you will receive a notification and may contact customer support for more information.

The rollover requirement refers to the total wagering amount you need to reach before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 50 bonus with a 10x rollover requirement, you need to place bets totalling RM 500 using the bonus funds before a withdrawal is permitted. Your rollover progress can be monitored under the "Promotions" or "Wallet" section in your account.

Bonus validity periods vary by promotion type. In general:

• Welcome bonus: 7 to 14 days from the date of credit
• Weekly reload bonus: 7 days from the date of claim
• Cashback bonus: 3 to 7 days
• Special promotions: subject to the relevant promotion terms

Bonuses that expire without meeting the rollover requirements will be automatically deducted from your account balance.

Yes, you may choose to opt out of bonuses. If you prefer to play without wagering requirements, you can contact ace67 customer support to request a bonus cancellation before any bets are placed using the bonus funds. Once bets have been placed using the bonus, cancellation can no longer be processed. You may also choose not to activate a promotion during the deposit process.

Yes, the ace67 platform fully optimised for mobile devices. You can access all games directly through your smartphone's web browser — whether Android or iOS — without needing to download any additional app. The ace67 website is responsive and automatically adapts to your screen size for a comfortable and seamless gaming experience.

Yes. All games at ace67 use Random Number Generator (RNG) that has been verified and certified by independent audit bodies. RNG ensures every game outcome is completely random and cannot be manipulated by any party. Our Live Casino games use real physical equipment streamed live, providing full transparency to players.

If you suspect unauthorised access to your account, take the following action immediately:

• Change your account password immediately
• Enable two-factor authentication (2FA) if you haven't already done so
• Contact ace67 customer support via live chat to temporarily freeze your account
• Review your login history and transaction records in your account
• Update the email password and phone number linked to your account

Our security team is ready to help you investigate and secure your account as quickly as possible.

Two-factor authentication (2FA) is an added security layer that requires you to verify your identity with an OTP code each time you log in, in addition to your regular password. To enable 2FA at ace67, go to Account Settings > Security > Two-Factor Authentication, then follow the instructions to link your mobile phone number. We strongly recommend all players activate this feature to protect their account from unauthorized access.

ace67 works well on most modern web browsers. For the best experience, we recommend:

• Desktop browser: Google Chrome (version 90+), Mozilla Firefox (version 88+), Microsoft Edge (version 90+), Safari (version 14+)
• Mobile browser: Chrome for Android, Safari for iOS
• Internet connection: Minimum 5 Mbps for regular games; 10 Mbps or more for Live Casino

Make sure JavaScript is enabled in your browser as it is required to run the games.

If you did not receive the OTP, try the following steps:

• Check that the phone number entered is correct
• Make sure your phone has sufficient signal to receive SMS
• Check your spam folder or blocked messages
• Wait at least 60 seconds before requesting a new OTP
• Try an alternative verification method if available

If the issue persists, contact our customer support with the registered phone number for further assistance.

ace67 customer support operates 24 hours a day, 7 days a week, including public holidays and weekends. No downtime — our team is always ready to assist you whenever you need help, whether it's a technical, financial, or general inquiry about the platform.

ace67 customer support is available in Malay and English for the convenience of all Malaysia players. Our support agents are local individuals who understand the needs and context of Malaysian users, ensuring every enquiry is handled accurately and courteously.